Security when you need it!
Customer Service
Shipping - Products are shipped to US locations by USPS Priority Mail.
  • Express Mail within the US is available for an additional $25.00 and arrives next day or the day after in more remote areas.
  • International orders are shipped via International First Class Mail if under 4 lbs. This is the least expensive way to ship internationally.  Expect international shipments to arrive in 10-14 days from date of shipment.
Shipping Damage: Customers should file a claim to their carrier immediately.

Order Discrepancies: Wrong or missing item info should be conveyed to us as soon as possible using our CONTACT FORM.

Returns - Items in new condition (without custom embroidery) may be returned within 90 days for replacement or a full refund.  Bags with custom embroidery are not returnable.

Before returning any item, please use our CONTACT FORM to advise us of a desired return and to receive a PRN (Product Return Number).  Please include the ordering Email address, the order number and the reason for the return.  Then please complete this RETURN FORM and include it with your return.  Please package your return in secure packaging and return it to the following address:
Kyss Bags by
Larson Product Development, LLC
850 S. Tamiami Trail, Unit 727
Sarasota, FL  34236
Attn:  Returns
 
Return shipping is the responsibility of the customer except for cases in which the wrong item was shipped.

Defective Items:  
When your return has been received, we will process it as soon as possible.

INSTRUCTIONS  < Click HERE for a copy of the instructions that come with your Kyss Bag.

Bag Care
Cleaning - We recommend that all of our products be spot cleaned with warm water and mild detergent and air-dried in the shade.

Exposure to Moisture - The security chain and lock assembly that comes with your Kyss Bag is made from materials that are highly resistant to water damage and rusting. However, these components or the metal components on the bag are not designed to be subjected to prolonged exposure to water or moisture. In the event that the chain components, the lock, or the bag itself is soaked with water, remove the chain and lock assembly from the bag and allow to air dry. Reassemble the lock and chain assembly to the bag when the components are once again dry.
Liability

Reminder: The Safe Tote TM Security System is a theft deterrent system, not a security guarantee.  Larson Product Development, LLC (LPD) WILL NOT BE RESPONSIBLE FOR ANY PROPERTY OR POSSESSIONS THAT ARE STOLEN, LOST OR DAMAGED WHILE USING ANY KYSS TOTE BAG PRODUCT. Any bag security feature can be overcome by a determined thief with the right tools, enough privacy and the right opportunity. Therefore, always use your Kyss TM Tote Bag in a public place where potential eyewitnesses to tampering or theft add to the theft deterring nature of the product. And always periodically check on the security of your belongings.

LPD shall not be responsible for the natural breakdown of materials that inevitably occurs with extended use, or defects caused by accident, abuse, misuse, improper care, animal attack, alteration, or normal wear and tear. In no event will LPD be liable for incidental or consequential damages.

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